Phases Support
A little help
Moving to a new phone or domain
On the old device, open Settings and export a JSON backup. Keep it private. Open the new Phases origin/device and choose Restore backup, review validation and confirm replacement. Verify your dates after import before clearing the old copy. Browser storage and private connection keys do not move automatically. Reconnect partners on the new device if its private key is unavailable.
Health records are missing
Check Apple Health or Android Health Connect permissions and whether the selected record types exist. Choose 30 days if older history is unavailable. Denied access and empty results never produce a guessed value. Review source and date before importing. Existing answers are preserved.
A notification did not arrive
Check notification permission, internet access and this device’s registration in Connected care. Send a test to this device. “Accepted” means the provider accepted a request; it does not mean the phone displayed it. A disconnected or expired summary cannot be read as a current update. Android native remote push requires the release’s Firebase configuration.
Cacao checkout
If the catalog is empty or unavailable, no order can be placed. Prices and stock are not yet approved for this launch. The app will not create a substitute offer. When products become available, the merchant checkout supplies the order confirmation.
Contact
Email [email protected]. Do not send health records unless needed and you choose to share them for support. For a medical concern, contact a qualified professional.