Refund policy

Return, Refund & Replacement Policy

Effective Date: October 21, 2024 | Last Updated: July 2, 2026

Our 30-Day Money-Back Guarantee

Every Hermetica Superfoods formula is backed by a 30-Day Money-Back Guarantee. If you are not satisfied for any reason within 30 days of delivery, contact us and choose whichever resolution works best for you:

Full refund to your original payment method
Free replacement of equal value
Free exchange for another product of equal value

Eligibility

Requests must be submitted within 30 days of delivery
Applies to all orders placed on hermeticasuperfoods.com
Products may be opened or partially used — we want you to actually try them
Proof of purchase (order number) required

How Refunds Work

No restocking fees and no return shipping costs
If a return is required, we provide a prepaid return label; in many cases no return is needed at all
Approved refunds are processed within 3 business days; your bank may take 5–10 business days to post the credit
Replacements ship within 3 business days of approval

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or incorrect, contact us and we will make it right immediately with a free replacement or full refund — whichever you prefer.

Subscriptions

Subscription orders are covered by the same 30-day guarantee. You can cancel or modify your subscription at any time before the next scheduled order enters processing.