Privacy Policy
Hermetica Superfoods Privacy Policy
Effective Date: 01/22/23 (Updated: 07/23/25)
At Hermetica Superfoods, your privacy is our top priority. This Privacy Policy explains how we collect, use, and protect your information when you visit our website, make a purchase, or opt into communications, including SMS messages.
1. Information We Collect
We may collect personal information you voluntarily provide, such as:
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Name, email address, and phone number
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Shipping and billing information
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SMS opt-in status (when you subscribe to receive text messages)
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Order history, product preferences, and customer support messages
This information is collected only when you choose to provide it—via website forms, checkout, SMS keyword opt-in, or other consent-based methods.
We also collect anonymized usage data (such as device type, browser, and session info) to improve your experience and our site functionality.
2. How We Use Your Information
We use your information to:
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Process and deliver orders
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Send order confirmations and updates
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Respond to customer service requests
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Send promotional offers (if you opt in)
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Improve our website and services
Text Messaging (SMS):
If you provide your phone number and consent to receive text messages, we may send you product announcements, exclusive offers, or shipping updates.
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Frequency: 2–4 messages per month
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Reply STOP to unsubscribe
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Reply HELP for assistance
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Msg & data rates may apply
We do not share or sell SMS opt-in data or consent with any third parties for marketing or promotional purposes.This data is only shared with our SMS delivery provider as needed to send messages you request.
3. How We Share Information
We do not sell your personal information. We only share it with trusted service providers who help us:
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Ship your orders
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Process secure payments
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Analyze website performance
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Deliver email and SMS communications (if you’ve opted in)
Your SMS consent and opt-in data is never sold or shared for promotional use.
4. Cookies & Tracking
Our website uses cookies and tracking tools to remember preferences, improve speed, and help personalize your experience. These tools do not store personal data unless you submit it voluntarily.
5. Your Rights & Choices
You may contact us at any time to:
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Access or correct your personal information
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Unsubscribe from emails or texts
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Request deletion of your account
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Ask questions about this policy
We honor Global Privacy Control (GPC) requests and comply with all applicable data privacy laws.
6. Security
We take reasonable steps to protect your data. However, no system is 100% secure. Please do not share sensitive information through unsecured channels.
7. Children’s Privacy
Our services are not directed to children under 16. We do not knowingly collect or store data from minors.
8. Contact Us
If you have any questions or requests, please contact:
📍 21065 Raquel Rd, PMB 538256, Laguna Beach, CA 92651, USA
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